FAQ

What is this store's return and exchange policy?

We accept exchanges if an item does not fit. We are aware that sometimes our measurements aren't perfect. Please send us a message at lolitacollective@gmail.com if you have any questions.

Do you accept orders placed outside of the US?

Of course! Click here for more information on our shipping practices. 

How long will it take to receive my order?

Processing time: typically 2 to 6 days.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

How do you select your items?

Our vendors are allowed to send us any items they would like. We try to encourage our designers to send us items we believe will do best with our customers, but they are welcome to send anything they would like.

Are you a consignment shop?

Yes! Lolita Collective is an authorized seller of independent Lolita and other Japanese street fashion style brands in the United States selling both online and in person at conventions. We take a commission on all of our sales, returning the majority of the sale back to the designer. Our brands are from all over the world including American, European and Asian brands!

I see you sell Chinese (taobao) Brands, are you a "taobao reseller"?

Any company worldwide can join the Collective on the same terms. If a seller is located in China and would like to join the Collective, we offer them the same terms we offer all other designers. Many Chinese designers also have their own stores on the Taobao marketplace. The designers set their own prices, not the Collective staff. If an item seems more expensive, that was the designers mark-up.

How can I send my items to be sold by the Collective?

We accept new applications during January and June. 
For more information, please drop us an e-mail at lolitacollective@gmail.com. Please write in your native tongue - we have staff who speak Chinese, Korean, Japanese, Italian and Spanish.