FAQ

What is this store's return and exchange policy?

All sales are final. However, if you do have a problem, please send us a message. If there are damages occurred during shipping, please contact us so we can work out a solution!

Do you accept orders placed outside of the US?

Of course! Click here for more information on our shipping practices.

How long will it take to receive my order?

Processing time: 2 to 3 days. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

Are you a consignment shop?

Lolita Collective is an authorized seller of independent lolita brands in the United States selling both online and in person at conventions. A majority of our brands are sold at a 25% commission rate, returning 75% of the sale back to the designer.

How can I send my items to be sold by the Collective?

We accept new applications during January and June. 
For more information, please drop us an e-mail at lolitacollective@gmail.com. Please write in your native tongue - we have staff who speak Chinese, Korean, Japanese, Italian and Spanish.