When buying Lolita and J-Fashion, sizing is very important! Whether you are small or plus-sized, our vendors make a wide variety of clothes to fit you.

This sizing chart is used as a generic idea of our sizing standards for our vendors. Each vendor may vary sizing. Please check the product description or images for precise sizing for that item. 

Shop with confidence! We accept returns.
See more about our return policy here!

CLOTHING

(inches)	XXXS	XXS	XS	S	M	L	XL	XXL	XXXL	4XL
US	2	4	6	8	10	12	14	16	18	20
Bust	30	32	34	35	36	37.5	39	40.5	42	44
Waist	22 - 24.5	25	26.5	27.5	28.5	30	31.5	33	34.5	36.5
Hip	33 - 35.5	36.5	37.5	38.5	39.5	41	42.5	34	45.5	47.5
Est. lb	105	115	125	135	145	155	165	175	180	195

ACCESSORIES

Most accessories are measured Width x Height x Depth in inches. Occasionally you will see centimeters listed for smaller items for enhanced accuracy.

JEWELRY

Necklaces and bracelets are laid flat and sized from end to end in inches.

Rings are measured using US standard sizing. Our staff refers to this PDF when adding inventory - you may also find it useful if you don't know your own ring size!

Please refer to these charts to get a perfect fit. You may notice we also include special notes in listings if an item wears in a unique way these numbers can't fully illustrate. For questions regarding sizing or any other unique product features please reach out to us at contact@lolitacollective.com.  

Shipping Information for items from Lolita Collective

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.

Temporarily not shipping to the EU or UK until we figure out the VAT.

11/28 update: Not shipping to AUS until COVID restrictions are lifted

DUE TO CURRENT COVID-19 LOGISTICS DELAYS, ITEMS ARE TAKING BETWEEN 14 - 35 DAYS LONGER TO ARRIVE. 

Where is my item coming from?

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.
Those items ship within 3-12 days of purchase. Most Chicago based items ship on Friday.

Some items, both domestic and international, ship directly from our manufacturers and may be made to order. If the Item is handmade, it may take between 5-20+ days to make. 

Please check the listing of the product for the shipping location. If you need an item faster, please make a note in your order and we will do our best to accommodate your request.

Given the COVID logistics delays, please allow between 7-45 days for transit from all locations. All shipments are affected. It has been a nightmare.

Our Locations:
Chicago Warehouse - many small items ship from this location.
US shipping from this location starts at $4
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
US shipping from this location starts at $4
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
US shipping from this location starts at $10
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

U.S. Shipping Rates
International Rates

US Shipping

Almost all items are shipped via USPS. Some items ship via DHL, Fedex or UPS.

Our Standard shipping starts for small items starting at $4.00
Shipping is calculated by item location and weight. 

Ex: Most of our dresses weigh under 2lbs and ship for around $15.00.

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

When you place an order, our system automatically takes into account the item location and weight to determine your shipping. If you notice the shipping is high, you may want to add additional items from that location to make the cost worthwhile. 

Chicago Warehouse 
US shipping from this location starts at $4

Domestic Vendors 
US shipping from this location starts at $4

International Vendors 
US shipping from this location starts at $10

Print on Demand 
All Shipping from this location is $5.

International Shipping

Most orders ship via USPS First Class International. Some items ship via DHL, Fedex or UPS.

However, some of our items ship from international destinations, and may cost less to arrive to international customers. 

UK Customers: We apologize, but we are no longer able to ship to the UK due to VAT registration. 

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

Chicago Warehouse - many small items ship from this location. 
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

 

If you have any questions email us at contact@lolitacollective.com ! 

Shop with Confidence! 

Here at Lolita Collective we want you to be happy with your purchases. We accept item returns for a full refund as long as the item is still in new condition and has been within a two week window of delivery. Our warehouse is located in Independence, Missouri.

I ordered something and I'd like to return it, what do I do? 

Shoot us an email at contact@lolitacollective.com ! Please include your order number and the reason for the return in your message so we can best assist you. 

Our team will take 24-48 hours to respond. If you don't hear from us within this time frame, please reach out via social media as it's possible your message ended up in our spam folder! 

Please understand that we only accept returns within 14 days of delivery　

My item arrived broken! Help!

Oh no! Mistakes happen in packaging. Please send us a message at contact@lolitacollective.com with photos of the broken item and we will be happy to send you a refund or replacement. 

Please understand that we only accept returns within 14 days of delivery

My item is missing.

Please let us know as we would like to help find a way to retrieve your missing items and solve why that issue occurred.

My item says delivered, but it's not here.

This could happen for many different reasons and we would like to help. It is best to contact us so we can look into it on our end.

Please check in with both your local post office or neighbors as sometimes items get updated by mistake or get delivered to the house or apartment next to you. Being such a small business of many independent designers our sellers are not required to replace a stolen package. Theft is a crime and should be reported to the police. We will always reach out to our designers on your behalf, but we can not guarantee replacement from them if the item is marked as delivered.

Help my item is being shipped back to sender.

Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address. If this occurs we will still try our best to locate and get your items to you. But additional shipping may occur from a return to sender and shipment back out to your location.

 

If you have any further questions, please feel free to email us!

Thank you very much for your understanding and your support of our small business!

When buying Lolita and J-Fashion, sizing is very important! Whether you are small or plus-sized, our vendors make a wide variety of clothes to fit you.

This sizing chart is used as a generic idea of our sizing standards for our vendors. Each vendor may vary sizing. Please check the product description or images for precise sizing for that item. 

Shop with confidence! We accept returns.
See more about our return policy here!

CLOTHING

(inches)	XXXS	XXS	XS	S	M	L	XL	XXL	XXXL	4XL
US	2	4	6	8	10	12	14	16	18	20
Bust	30	32	34	35	36	37.5	39	40.5	42	44
Waist	22 - 24.5	25	26.5	27.5	28.5	30	31.5	33	34.5	36.5
Hip	33 - 35.5	36.5	37.5	38.5	39.5	41	42.5	34	45.5	47.5
Est. lb	105	115	125	135	145	155	165	175	180	195

ACCESSORIES

Most accessories are measured Width x Height x Depth in inches. Occasionally you will see centimeters listed for smaller items for enhanced accuracy.

JEWELRY

Necklaces and bracelets are laid flat and sized from end to end in inches.

Rings are measured using US standard sizing. Our staff refers to this PDF when adding inventory - you may also find it useful if you don't know your own ring size!

Please refer to these charts to get a perfect fit. You may notice we also include special notes in listings if an item wears in a unique way these numbers can't fully illustrate. For questions regarding sizing or any other unique product features please reach out to us at contact@lolitacollective.com.  

Shipping Information for items from Lolita Collective

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.

Temporarily not shipping to the EU or UK until we figure out the VAT.

11/28 update: Not shipping to AUS until COVID restrictions are lifted

DUE TO CURRENT COVID-19 LOGISTICS DELAYS, ITEMS ARE TAKING BETWEEN 14 - 35 DAYS LONGER TO ARRIVE. 

Where is my item coming from?

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.
Those items ship within 3-12 days of purchase. Most Chicago based items ship on Friday.

Some items, both domestic and international, ship directly from our manufacturers and may be made to order. If the Item is handmade, it may take between 5-20+ days to make. 

Please check the listing of the product for the shipping location. If you need an item faster, please make a note in your order and we will do our best to accommodate your request.

Given the COVID logistics delays, please allow between 7-45 days for transit from all locations. All shipments are affected. It has been a nightmare.

Our Locations:
Chicago Warehouse - many small items ship from this location.
US shipping from this location starts at $4
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
US shipping from this location starts at $4
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
US shipping from this location starts at $10
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

U.S. Shipping Rates
International Rates

US Shipping

Almost all items are shipped via USPS. Some items ship via DHL, Fedex or UPS.

Our Standard shipping starts for small items starting at $4.00
Shipping is calculated by item location and weight. 

Ex: Most of our dresses weigh under 2lbs and ship for around $15.00.

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

When you place an order, our system automatically takes into account the item location and weight to determine your shipping. If you notice the shipping is high, you may want to add additional items from that location to make the cost worthwhile. 

Chicago Warehouse 
US shipping from this location starts at $4

Domestic Vendors 
US shipping from this location starts at $4

International Vendors 
US shipping from this location starts at $10

Print on Demand 
All Shipping from this location is $5.

International Shipping

Most orders ship via USPS First Class International. Some items ship via DHL, Fedex or UPS.

However, some of our items ship from international destinations, and may cost less to arrive to international customers. 

UK Customers: We apologize, but we are no longer able to ship to the UK due to VAT registration. 

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

Chicago Warehouse - many small items ship from this location. 
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

 

If you have any questions email us at contact@lolitacollective.com ! 

Shop with Confidence! 

Here at Lolita Collective we want you to be happy with your purchases. We accept item returns for a full refund as long as the item is still in new condition and has been within a two week window of delivery. Our warehouse is located in Independence, Missouri.

I ordered something and I'd like to return it, what do I do? 

Shoot us an email at contact@lolitacollective.com ! Please include your order number and the reason for the return in your message so we can best assist you. 

Our team will take 24-48 hours to respond. If you don't hear from us within this time frame, please reach out via social media as it's possible your message ended up in our spam folder! 

Please understand that we only accept returns within 14 days of delivery　

My item arrived broken! Help!

Oh no! Mistakes happen in packaging. Please send us a message at contact@lolitacollective.com with photos of the broken item and we will be happy to send you a refund or replacement. 

Please understand that we only accept returns within 14 days of delivery

My item is missing.

Please let us know as we would like to help find a way to retrieve your missing items and solve why that issue occurred.

My item says delivered, but it's not here.

This could happen for many different reasons and we would like to help. It is best to contact us so we can look into it on our end.

Please check in with both your local post office or neighbors as sometimes items get updated by mistake or get delivered to the house or apartment next to you. Being such a small business of many independent designers our sellers are not required to replace a stolen package. Theft is a crime and should be reported to the police. We will always reach out to our designers on your behalf, but we can not guarantee replacement from them if the item is marked as delivered.

Help my item is being shipped back to sender.

Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address. If this occurs we will still try our best to locate and get your items to you. But additional shipping may occur from a return to sender and shipment back out to your location.

 

If you have any further questions, please feel free to email us!

Thank you very much for your understanding and your support of our small business!

When buying Lolita and J-Fashion, sizing is very important! Whether you are small or plus-sized, our vendors make a wide variety of clothes to fit you.

This sizing chart is used as a generic idea of our sizing standards for our vendors. Each vendor may vary sizing. Please check the product description or images for precise sizing for that item. 

Shop with confidence! We accept returns.
See more about our return policy here!

CLOTHING

(inches)	XXXS	XXS	XS	S	M	L	XL	XXL	XXXL	4XL
US	2	4	6	8	10	12	14	16	18	20
Bust	30	32	34	35	36	37.5	39	40.5	42	44
Waist	22 - 24.5	25	26.5	27.5	28.5	30	31.5	33	34.5	36.5
Hip	33 - 35.5	36.5	37.5	38.5	39.5	41	42.5	34	45.5	47.5
Est. lb	105	115	125	135	145	155	165	175	180	195

ACCESSORIES

Most accessories are measured Width x Height x Depth in inches. Occasionally you will see centimeters listed for smaller items for enhanced accuracy.

JEWELRY

Necklaces and bracelets are laid flat and sized from end to end in inches.

Rings are measured using US standard sizing. Our staff refers to this PDF when adding inventory - you may also find it useful if you don't know your own ring size!

Please refer to these charts to get a perfect fit. You may notice we also include special notes in listings if an item wears in a unique way these numbers can't fully illustrate. For questions regarding sizing or any other unique product features please reach out to us at contact@lolitacollective.com.  

Shipping Information for items from Lolita Collective

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.

Temporarily not shipping to the EU or UK until we figure out the VAT.

11/28 update: Not shipping to AUS until COVID restrictions are lifted

DUE TO CURRENT COVID-19 LOGISTICS DELAYS, ITEMS ARE TAKING BETWEEN 14 - 35 DAYS LONGER TO ARRIVE. 

Where is my item coming from?

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.
Those items ship within 3-12 days of purchase. Most Chicago based items ship on Friday.

Some items, both domestic and international, ship directly from our manufacturers and may be made to order. If the Item is handmade, it may take between 5-20+ days to make. 

Please check the listing of the product for the shipping location. If you need an item faster, please make a note in your order and we will do our best to accommodate your request.

Given the COVID logistics delays, please allow between 7-45 days for transit from all locations. All shipments are affected. It has been a nightmare.

Our Locations:
Chicago Warehouse - many small items ship from this location.
US shipping from this location starts at $4
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
US shipping from this location starts at $4
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
US shipping from this location starts at $10
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

U.S. Shipping Rates
International Rates

US Shipping

Almost all items are shipped via USPS. Some items ship via DHL, Fedex or UPS.

Our Standard shipping starts for small items starting at $4.00
Shipping is calculated by item location and weight. 

Ex: Most of our dresses weigh under 2lbs and ship for around $15.00.

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

When you place an order, our system automatically takes into account the item location and weight to determine your shipping. If you notice the shipping is high, you may want to add additional items from that location to make the cost worthwhile. 

Chicago Warehouse 
US shipping from this location starts at $4

Domestic Vendors 
US shipping from this location starts at $4

International Vendors 
US shipping from this location starts at $10

Print on Demand 
All Shipping from this location is $5.

International Shipping

Most orders ship via USPS First Class International. Some items ship via DHL, Fedex or UPS.

However, some of our items ship from international destinations, and may cost less to arrive to international customers. 

UK Customers: We apologize, but we are no longer able to ship to the UK due to VAT registration. 

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

Chicago Warehouse - many small items ship from this location. 
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

 

If you have any questions email us at contact@lolitacollective.com ! 

Shop with Confidence! 

Here at Lolita Collective we want you to be happy with your purchases. We accept item returns for a full refund as long as the item is still in new condition and has been within a two week window of delivery. Our warehouse is located in Independence, Missouri.

I ordered something and I'd like to return it, what do I do? 

Shoot us an email at contact@lolitacollective.com ! Please include your order number and the reason for the return in your message so we can best assist you. 

Our team will take 24-48 hours to respond. If you don't hear from us within this time frame, please reach out via social media as it's possible your message ended up in our spam folder! 

Please understand that we only accept returns within 14 days of delivery　

My item arrived broken! Help!

Oh no! Mistakes happen in packaging. Please send us a message at contact@lolitacollective.com with photos of the broken item and we will be happy to send you a refund or replacement. 

Please understand that we only accept returns within 14 days of delivery

My item is missing.

Please let us know as we would like to help find a way to retrieve your missing items and solve why that issue occurred.

My item says delivered, but it's not here.

This could happen for many different reasons and we would like to help. It is best to contact us so we can look into it on our end.

Please check in with both your local post office or neighbors as sometimes items get updated by mistake or get delivered to the house or apartment next to you. Being such a small business of many independent designers our sellers are not required to replace a stolen package. Theft is a crime and should be reported to the police. We will always reach out to our designers on your behalf, but we can not guarantee replacement from them if the item is marked as delivered.

Help my item is being shipped back to sender.

Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address. If this occurs we will still try our best to locate and get your items to you. But additional shipping may occur from a return to sender and shipment back out to your location.

 

If you have any further questions, please feel free to email us!

Thank you very much for your understanding and your support of our small business!

When buying Lolita and J-Fashion, sizing is very important! Whether you are small or plus-sized, our vendors make a wide variety of clothes to fit you.

This sizing chart is used as a generic idea of our sizing standards for our vendors. Each vendor may vary sizing. Please check the product description or images for precise sizing for that item. 

Shop with confidence! We accept returns.
See more about our return policy here!

CLOTHING

(inches)	XXXS	XXS	XS	S	M	L	XL	XXL	XXXL	4XL
US	2	4	6	8	10	12	14	16	18	20
Bust	30	32	34	35	36	37.5	39	40.5	42	44
Waist	22 - 24.5	25	26.5	27.5	28.5	30	31.5	33	34.5	36.5
Hip	33 - 35.5	36.5	37.5	38.5	39.5	41	42.5	34	45.5	47.5
Est. lb	105	115	125	135	145	155	165	175	180	195

ACCESSORIES

Most accessories are measured Width x Height x Depth in inches. Occasionally you will see centimeters listed for smaller items for enhanced accuracy.

JEWELRY

Necklaces and bracelets are laid flat and sized from end to end in inches.

Rings are measured using US standard sizing. Our staff refers to this PDF when adding inventory - you may also find it useful if you don't know your own ring size!

Please refer to these charts to get a perfect fit. You may notice we also include special notes in listings if an item wears in a unique way these numbers can't fully illustrate. For questions regarding sizing or any other unique product features please reach out to us at contact@lolitacollective.com.  

Shipping Information for items from Lolita Collective

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.

Temporarily not shipping to the EU or UK until we figure out the VAT.

11/28 update: Not shipping to AUS until COVID restrictions are lifted

DUE TO CURRENT COVID-19 LOGISTICS DELAYS, ITEMS ARE TAKING BETWEEN 14 - 35 DAYS LONGER TO ARRIVE. 

Where is my item coming from?

Our items are handmade from all over the world. Some of our vendors have chosen to send their items to our Chicago warehouse.
Those items ship within 3-12 days of purchase. Most Chicago based items ship on Friday.

Some items, both domestic and international, ship directly from our manufacturers and may be made to order. If the Item is handmade, it may take between 5-20+ days to make. 

Please check the listing of the product for the shipping location. If you need an item faster, please make a note in your order and we will do our best to accommodate your request.

Given the COVID logistics delays, please allow between 7-45 days for transit from all locations. All shipments are affected. It has been a nightmare.

Our Locations:
Chicago Warehouse - many small items ship from this location.
US shipping from this location starts at $4
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
US shipping from this location starts at $4
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
US shipping from this location starts at $10
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

U.S. Shipping Rates
International Rates

US Shipping

Almost all items are shipped via USPS. Some items ship via DHL, Fedex or UPS.

Our Standard shipping starts for small items starting at $4.00
Shipping is calculated by item location and weight. 

Ex: Most of our dresses weigh under 2lbs and ship for around $15.00.

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

When you place an order, our system automatically takes into account the item location and weight to determine your shipping. If you notice the shipping is high, you may want to add additional items from that location to make the cost worthwhile. 

Chicago Warehouse 
US shipping from this location starts at $4

Domestic Vendors 
US shipping from this location starts at $4

International Vendors 
US shipping from this location starts at $10

Print on Demand 
All Shipping from this location is $5.

International Shipping

Most orders ship via USPS First Class International. Some items ship via DHL, Fedex or UPS.

However, some of our items ship from international destinations, and may cost less to arrive to international customers. 

UK Customers: We apologize, but we are no longer able to ship to the UK due to VAT registration. 

Some items ship direct from their manufacturers. This adds an additional 5-14 days processing time depending on the item. Please check the item listing for the origin of the item. 

Chicago Warehouse - many small items ship from this location. 
International shipping from this location starts at $15

Domestic Vendors - in order to help our vendors sell on more channels without having stock held in our warehouse, we've switched to this option
International shipping from this location starts at $15

International Vendors - our system does not allow our international vendors to order postage directly, so we've included some postage in the item price. 
International shipping from this location starts at $10

Print on Demand - to offer a wide range of sizes, we've partnered with print on demand services. Thankfully, our provider prices all international and domestic shipping at the same rate. 
All Shipping from this location is $5.

 

If you have any questions email us at contact@lolitacollective.com ! 

Shop with Confidence! 

Here at Lolita Collective we want you to be happy with your purchases. We accept item returns for a full refund as long as the item is still in new condition and has been within a two week window of delivery. Our warehouse is located in Independence, Missouri.

I ordered something and I'd like to return it, what do I do? 

Shoot us an email at contact@lolitacollective.com ! Please include your order number and the reason for the return in your message so we can best assist you. 

Our team will take 24-48 hours to respond. If you don't hear from us within this time frame, please reach out via social media as it's possible your message ended up in our spam folder! 

Please understand that we only accept returns within 14 days of delivery　

My item arrived broken! Help!

Oh no! Mistakes happen in packaging. Please send us a message at contact@lolitacollective.com with photos of the broken item and we will be happy to send you a refund or replacement. 

Please understand that we only accept returns within 14 days of delivery

My item is missing.

Please let us know as we would like to help find a way to retrieve your missing items and solve why that issue occurred.

My item says delivered, but it's not here.

This could happen for many different reasons and we would like to help. It is best to contact us so we can look into it on our end.

Please check in with both your local post office or neighbors as sometimes items get updated by mistake or get delivered to the house or apartment next to you. Being such a small business of many independent designers our sellers are not required to replace a stolen package. Theft is a crime and should be reported to the police. We will always reach out to our designers on your behalf, but we can not guarantee replacement from them if the item is marked as delivered.

Help my item is being shipped back to sender.

Please make sure that you have entered the right address when filling out your order. We do not cover lost or returned items that go missing caused by an incorrectly entered address. If this occurs we will still try our best to locate and get your items to you. But additional shipping may occur from a return to sender and shipment back out to your location.

 

If you have any further questions, please feel free to email us!

Thank you very much for your understanding and your support of our small business!